Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns:
-
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
-
- You’ll also need the receipt or proof of purchase.
-
- If the product has been used and you still want a refund, we can refund 50% of the product’s price, and you can keep the product.
How to Start a Return:
-
- Contact us at info@semabgems.com.
-
- If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
-
- Items sent back to us without first requesting a return will not be accepted.
Contact for Return Questions:
-
- You can always reach us for any return-related questions at info@semabgems.com.
Damages and Issues:
-
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions/NNon-Returnable Items:
-
- Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products).
-
- We do not accept returns for hazardous materials, flammable liquids, or gases.
-
- Unfortunately, we cannot accept returns on sale items or gift cards.
-
- Please get in touch if you have questions or concerns about your specific item.
Exchanges:
-
- The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds:
-
- We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
-
- If approved, you’ll be automatically refunded on your original payment method.
-
- Please remember it can take some time for your bank or credit card company to process and post the refund.